The AI scribe and PIMS companion that doesn't lose your vets' notes.
For Practice Owners, Practice Managers and Clinical Directors at independent Australian vet clinics — solo practice through to hospital-tier, 1–50 staff.
Your vets are dictating consults into an app that crashes at 29% upload. Your mobile vet is losing whole new-patient records when the van drops out of coverage. Every weekly update from your incumbent breaks something that worked last Tuesday. We built the layer that survives all three.
This isn't another scribe vendor that ships an iOS app first and forgets Android exists. It's a thin, boring, local-first capture-and-sync layer that sits between your vets' phones and whatever PIMS you already run — ezyVet, RxWorks, VisionVPM, AVImark, Cornerstone, Shepherd, Pulse, Hippo. If your incumbent breaks tomorrow, you don't lose the day's notes.
Thanks — we'll be in touch when we have something worth your time.
What your team is already saying out loud
These are verbatim quotes from vets writing public reviews of the tools your practice probably pays for right now. We didn't write them. They wrote them.
"keeps freezing uploads and I have to dictate the entire note over again. An entire pre surgical workup and surgical note at the end of a night shift freezing at 29% was the last straw."
"Whenever I add a patient and if I don't have service, and synch it right away, it will clear all the information. I had a whole appointment removed because it was a new patient."
"Has weekly updates that doesn't seem to fix anything but make it worse… How is it that this app gets a weekly update but nothing is being fixed."
If your Practice Manager has fielded any of those complaints from clinical staff in the last 90 days, keep reading. If they haven't, your vets are probably venting on Reddit instead of to you.
Five things we do, mapped one-to-one to what's already breaking
Feature 1
Local-first audio capture that survives a crash, a screen-lock, or a flat 4G bar
The pain it answers:"three times now in the past 2 weeks I've tried to record history on my phone and the app crashes when I lock my screen and I don't find out until I've left the exam room."
Every recording is committed to the device the moment the vet hits record — before any upload, before any network round-trip. If the app crashes, the audio is still on the phone. If the upload fails, the raw audio file is still recoverable for manual replay. A visible upload queue with explicit retry replaces the silent "audio failed to upload" screen.
Feature 2
Offline-first new-patient capture for mobile and house-call work
The pain it answers: the mobile-vet pattern where a new patient added with no signal is silently wiped on the next sync.
New-patient drafts are persisted locally with a generated ID and queued for sync. Nothing on the device is destroyed until the server confirms receipt and merges the record. A partial-sync recovery screen shows exactly which items haven't uploaded yet, with manual per-item retry. If you're running a mobile or large-animal practice, this is the one feature you'll notice first.
Feature 3
Staged rollouts, plain-English release notes, and a one-tap rollback
The pain it answers:"Has weekly updates that doesn't seem to fix anything but make it worse… considering going back to paper and pen until they figure it out."
Updates ship to a small slice of clinics first, with automated regression tests across the four flows that matter — record audio, generate note, save to PIMS, log in. Release notes are written by a human, in plain English, listing what actually changed. If a release breaks something at your clinic, your Practice Manager has a single button to roll the clinic back to the previous version until we patch it. No support ticket required.
Feature 4
First-class Android build with a published device matrix
The pain it answers:"the Android app is completely left in the dust compared to iOS colleagues who never have issues. About 50% of my cases fail to upload with no actual error message explaining the problem."
We test every release against a published Android device matrix — Pixel 6 / 7 / 8, Samsung S22 / S23 / S24, plus mid-range Samsung A-series — and against the two most recent Android major versions. Feature parity with iOS is non-negotiable; no iOS-first rollout that lets the Android build rot for six months. Your mixed-handset clinic gets the same product, not a degraded version of it.
Feature 5
Login that doesn't blow up the 8am shift
The pain it answers:"Non responsive for 10 mins at start screen" and "new update not letting me open app? anyone else?"
Persistent biometric login that survives app updates. Offline-capable session tokens so a brief network drop doesn't force a re-auth. Self-serve password reset that completes on the phone, not via an email round-trip to an inbox the vet can't reach from the consult room. The first thing your vets see at 8am is the patient list, not a spinner.
Pricing
Flat AUD, no per-user maths, no annual lock-in, monthly billing. Cancel in-app — no retention call.
Tier
Best fit
Price
Solo Practice
1 vet, 1–3 staff (including mobile and house-call practices)
AUD $149 / mo
Multi-Vet
2–5 vets, 4–20 staff
AUD $299 / mo
Hospital
6+ vets, 21–50 staff
AUD $599 / mo
All tiers include the local-first capture layer, offline-first sync, the Android and iOS apps at parity, the staged-rollout safety net, and named-human support during AU business hours.
FAQ
We already pay for ezyVet / RxWorks / VisionVPM / AVImark / Cornerstone. Do we have to switch?
No. This sits alongside whatever PIMS you run. The capture-and-sync layer hands clean notes off to your existing system. If your incumbent has an integration API we use it; if it doesn't, we write to a format your staff can paste in. The point is your day doesn't depend on whether the incumbent ships a good release this week.
We run a mobile / house-call practice. Will this work in patchy coverage?
That's the use case feature #2 was built for. Records create offline against a local UUID, the upload queue shows you what hasn't synced, and nothing on the phone is destroyed until the server confirms it has the record. The pain pattern of "I added the patient, drove to the next visit, opened the app and the whole appointment was gone" is what we set out to remove.
Is this an AI scribe?
Capture and reliability layer first; scribe second. The most common failure mode in vet scribe apps right now isn't model quality — it's the audio never reaching the model. We fix the substrate before we generate the note. When notes are generated, every claim in the chart cites a timestamp in the original recording so the vet can verify it in one tap.
Are you a corporate-group sale?
No. We're explicit about who we serve: independent AU practices, 1–50 staff. If you're a Greencross / VetPartners / Apiam clinic where buying runs through HQ, we're probably not the right vendor for you — and we won't waste your Practice Manager's time pretending otherwise.
Who's behind this?
A solo founder based in Adelaide, building this in the open as a vertical AI tool for AU vet practices. You'll talk to the person writing the code, not a sales engineer reading from a deck.
What happens if we hate it?
Cancel from inside the app, any month. No retention call, no "you can't cancel for a year" trap. We're betting on the product, not on the contract.
How do we get support when something breaks?
A published SLA — response from a named human within 2 AU business hours. One-tap in-app diagnostics export so you don't have to describe a bug; you just send it. A public status page (separate from this marketing site) that confirms outages, so you find out from us, not from a vet on Reddit.
Do you talk to the AVA / ASAV / VBG?
We're independent of the peak bodies. We read what they publish and we cite Vet Practice Magazine when their reviews are relevant, but we don't have a partnership or an endorsement to claim. If that changes, we'll say so.
Where's the AU customer evidence?
Honest answer: we're early. The public review evidence above is global (mostly US) — the structural reality of the AU vet software market is that AU-specific public review signal is thin. That's why we're talking to AU Practice Owners and Managers directly this month. If you book a call, you're in the cohort that shapes the AU build.
What AU vets are saying
"[Testimonial placeholder — AU Practice Manager, multi-vet GP clinic, NSW or VIC]" — Practice Manager, [Clinic Name], [State]
"[Testimonial placeholder — AU Owner Veterinarian, solo or 2-vet practice]" — Owner Veterinarian, [Clinic Name], [State]
"[Testimonial placeholder — AU mobile or house-call vet on offline-first sync]" — Mobile Veterinarian, [Practice Name], [State]